How can I buy concert tickets?

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You can buy your tickets online using the web site https://concertseries.vidanta.com/en, by calling Vidanta´s Contact Center, or at the various sales points inside the resorts. Make sure you buy your tickets at official sites to avoid scams.

Is the VIP category the most exclusive and closest to the stage?

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No, the most exclusive category that is closest to the stage is Priority. The VIP category is an option that is located in the middle of the venue with a very good view.

Are the seats numbered or do I have to arrive early to choose my place?

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Numbered seats only apply to the Convention Center in Vidanta Nuevo Nayarit-Vallarta and the Palacio Maya in Vidanta Acapulco.

What is the recommended arrival time before the concert?

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We recommend arriving 30 to 45 minutes early. This will give you time to go through security, find your seat, and enjoy the reception where you can purchase souvenirs, food, and drinks.

Can I bring cameras or phones to the concert?

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It is allowed to carry phones, but the use of professional cameras or audio recorders is restricted. We invite you to review our terms and conditions at: https://concertseries.vidanta.com/en/terms-and-conditions/.

Are minors allowed to attend concerts?

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Entry is allowed to the entire public, but there are no preferential rates for minors or older adults. It is recommended that attendees be 12 years or older.
For more information we recommend you consult our terms and conditions at: https://concertseries.vidanta.com/en/terms-and-conditions/.

What should I do if I lose my tickets or don’t receive them on time?

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You must contact atenciondeconciertos@vidanta.com and provide a report of the loss or non-receipt, the bank receipt of payment for the ticket(s), and your identification document as the purchase owner.
At your destination, you can visit physical points of sale to generate ticket replacements once ownership is proven with a valid official identification.
Note: Resale is prohibited. If found, access will be conditioned.

Is there a dress code for concerts?

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Yes, each type of event has its dress code, described on the tickets purchased and in the event description.

Can I bring food and drinks to the concert?

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Access with outside food and drinks is not allowed. However, these can be purchased before and during the concert at the same price as other resort selling points.

Are there refunds or returns?

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There are no refunds or returns. Please carefully verify the ticket(s) information before paying for your purchase. For more information, we invite you to visit our terms and conditions at https://concertseries.vidanta.com/en/terms-and-conditions/

What is the maximum number of tickets I can buy?

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The ticket purchase limit per person is 20 tickets.

Can I be invoiced for the purchase of my tickets?

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To request an invoice, please email the voucher or payment receipt, your fiscal situation records for the current month, and the CFDI use category to atenciondeconciertos@vidanta.com .

If I am not staying at the resort, can I buy tickets and enter the facilities?

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Yes, the 2024 Vidanta Concert Series is open to the general public, and you can enter the venue where the event will take place.

Is parking available?

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Yes, our valet parking service is available at a fee and requires customers to present an official ID to ensure the safety and security of their vehicle.

Does my purchased ticket grant me access to the Meet & Greet or other exclusive areas?

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Access to Meet & Greet and other extra activities is subject to conditions specified on the ticket. Access will only be granted if the activity is indicated on the ticket. Remember that practices and information may differ between concerts, so verifying the specific details for the event you plan to attend is always a good idea. We suggest you review our Privacy Notice and Terms & Conditions at https://concertseries.vidanta.com/en/terms-and-conditions/

Is there any discount for locals?

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No, we invite you to check the available rates for each event.

What are the features of digital tickets?

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Event Title: Name of the artist, event, festival, concert, etc.
Event Location: Address where the event will take place.
Date and Time: Date(s) and approximate duration period of the event.
Attendee: Name of ticket holder.
Ticket Type: Category where the seat is located, with it you can guide yourself when accessing the event, since they are segmented.
Access, Section, Row and Seat: These data are informative in nature, where the client/guest can identify which access they should go to (applies only to the Explanada Vidanta), the section is the category where they are located. the seat, the row is the code to more specifically identify the seat (the first letter indicates the area and the second letter indicates the position of the row according to the alphabet), in the seat there is the numbering that indicates the position of the acquired place (considering that it starts from smallest to largest from left to right).
QR Code: It is essential to have the readable QR code in case of printing, in case of having the digital ticket it is essential that it is well appreciated, it is the most important section of the ticket because it provides access to the event.
Breakdown of Charges: Here you will find the price of the ticket, the service charge and the total paid for the ticket.
Important Information: In this section you will find important data issued by the ticket office, of a preventive nature and recommendations to avoid falling into scams, unpleasant situations that generate bad experiences.
General Instructions: In this section of the ticket, you will find the instructions that must be followed when printing the ticket or downloading the digital ticket. In case of sharing the ticket with their guests, the holder must keep in mind that they must share the complete ticket in .pdf format, preventing their guests from having setbacks when accessing the event.
Attached Image: This section presents notices, promotions, news, upcoming presentations, surprises, image of the concert, among others.

Additional Notes: Here you will find information about the dress code, restrictions and the link that directs to the terms and conditions (T&C) of Vidanta Concert Series on the website. It is always recommended to consult the T&C before purchasing the ticket to avoid setbacks or bad experiences due to omission of the established statutes. Remember that practices and information may vary from concert to concert, so it is always advisable to check the specific information for the event you plan to attend. We recommend you visit our privacy notice and our terms and conditions at: https://concertseries.vidanta.com/en/terminosycondiciones/.

Remember that practices and information may differ between concerts, so verifying the specific details for the event you plan to attend is always a good idea. We suggest you review our Privacy Notice and Terms & Conditions at: https://concertseries.vidanta.com/en/terms-and-conditions/.