Through this Agreement, you agree to purchase and We agree to sell the ticket(s) whose information is detailed in your purchase request information. Each ticket You purchase grants You the right to entry and attendance at the Event to which the ticket relates. Each ticket holder is entitled to a seat or place in relation to the stage and whose value or price corresponds to that specified on the ticket according to the “Zone” chosen. We reserve the right to provide you with an alternative seat or location to those specified on the ticket. The purchase of a ticket does not entitle the holder to receive transportation to the Event location, a parking space, or food or beverages at the Event, unless otherwise stated on the ticket. Other independent service providers may provide services relating to transportation, parking, merchandise, food or beverages at the Event venue and in such circumstances, the terms and conditions of such service providers will apply between them and the persons making use of them. such products or services.
In order to purchase tickets, you must be over 18 (eighteen) years old and have a valid, current credit card (VISA, Mastercard or American Express) or debit card (VISA or Mastercard) that has been issued by a banking institution. If you make the purchase directly at the theater box office, you may choose to make it in cash, in Mexican pesos, American dollars or Canadian dollars, at the exchange rate published on the day of the transaction at the box office. If you are under 18 years of age and wish to purchase tickets, your parent or legal guardian must purchase the tickets on your behalf. To enter the Event, you must present a valid official identification with a photo. We reserve the right to cancel any tickets purchased in violation of these requirements. The sale and/or supply of alcoholic beverages to persons under 18 (eighteen) years of age is prohibited, without implying any change in the price. Only minors over 12 (twelve) years of age are allowed access to the Events. It is your responsibility to review the entire transaction before confirming your purchase, including, but not limited to, the tickets to be purchased, the number of tickets, Zone selected, date(s), location of the Event, the purchase price and the details and payment information, email address, contact details, delivery fees and service charges. Prices are subject to modification, depending on the requested date, advance purchase time and other factors, so they may change from time to time. When making your purchase you accept the price presented and confirmed at the time of purchase. We reserve the right to restrict the purchase of tickets to a maximum number of 20 (twenty) tickets per person, per credit or debit card and/or per order. VRM assumes all risks due to inclement weather or force majeure events. Force majeure events include, without limitation: epidemic, pandemic, fire, accidents, acts of God, adverse weather conditions, power outages, interruption of telecommunications, strikes or labor disputes, war or other violence, or any law, order, proclamation, regulation, ordinance, demand or requirement of any government agency. The date and time of the Event may change due to any of the assumptions established in this paragraph, the total cancellation of the Event may even occur in which case only, an email will be sent to you to proceed with the refund of the amounts paid for your tickets. To purchase your ticket(s) through the Official Website, you may be redirected to a third-party website, in which case you must review the terms and conditions found on said sites as they do not, we are not responsible for anything related to third-party websites, including any purchases made on those sites.
A legally binding agreement will be formed between Buyer and VRM upon the earlier of: (i) the sending of an email confirmation of your order or (ii) the delivery of tickets purchased in accordance with this Agreement. We reserve the right not to accept or process your purchase and will notify you to the email you provide if this is the case. Even though VRM makes every reasonable effort to send you confirmation of your purchase to the email provided, we cannot guarantee that the confirmation email will be received by you, nor that, if received by you, you will be able to view it on your electronic device. Therefore, if the above occurs, you must contact Us to address the particular case. In any case, the fact of not receiving a confirmation email (as long as it is sent to the email address provided by You) will not affect the validity of the Contract between You and Us. The above despite the fact that you did not receive the tickets you ordered. We will not be responsible for any loss you may incur if you assume that a purchase order has not been processed because you did not receive our confirmation email, including if you do not receive the ticket(s) or do not attend the event. If for any reason, you do not receive a confirmation number or if you receive an error message or encounter a service interruption, it is your responsibility to contact our Call Center to confirm if your order has been processed correctly. You are solely responsible for any problems that may occur during the purchase of ticket(s). In such case, we will not be responsible for any losses (monetary or otherwise) that may result from any problem occurring during the purchase of ticket(s), including, without limitation, the failure of a transaction that has not been completed or confirmed, either through the actions of VRM and/or its affiliates and/or its subsidiaries and/or companies belonging to the same economic group or a third party.
By accepting the terms of this Agreement, you agree to pay the full cost of the tickets ordered, including applicable taxes, service charge fee as described in the order confirmation. The price of Event tickets is determined in Mexican pesos. If you are able to place an order for a ticket before the on-sale or pre-sale date is scheduled, or if you place an order for a ticket that should not be released for sale, then we will have the right to cancel your ticket (or the request for that ticket) and refund the amount paid for it. This will apply regardless of whether it was due to human error or transactional malfunction of the Official Website or telephone or other computer system failures. By submitting your request, You: (i) warrant that You are duly authorized to make payments from the account You have designated and that there are sufficient funds in the account to cover the purchase price; (ii) you irrevocably authorize the applicable banking institution to charge your payment card or other account for the full price of the tickets, if applicable, as well as any service fees or other charges (such as taxes) that may be due in connection with any transaction You request at any time after confirmation of Your order; and (iii) you irrevocably authorize us to pay into such account any amount that is refundable to You. In the event that we are charged a fee for rejection of your payment or suffer any other monetary loss due to your having provided us with incorrect financial information or an invalid payment account or for any other act or omission in violation of this Contract, we will be entitled to recover, in addition to any amounts owed, collection expenses, including without limitation, collection agency expenses, attorneys' fees, and court costs and expenses.
You will be responsible for paying the service charge to which the purchase of ticket(s) is subject, which will be added to your purchase order as a “Service Charge” rate and its equivalent will correspond to 6% (six percent). of the value of each ticket purchased, this charge is non-refundable and is part of the total purchase price.
The tickets will be sent to you as an electronic ticket (“E-Ticket”), after making the corresponding payment, it will be sent to the email address that you have provided to us when processing your purchase from the email account. firstname.lastname@example.org with the title “Tickets”, where the E-Ticket(s) will be attached in PDF format (“Portable Document Format”) that must be presented in printed or digital form to through electronic devices upon arrival at the Event, with the exception of those special processes or promotions that require you to collect your tickets directly at the Event box office, where you must present your valid official identification with a photograph, the credit or debit card used to payment and proof of payment accompanied by the order number that was issued to your name in your confirmation email. The ticket(s) are (are) non-transferable, so before purchasing you must have the information of who will be the owner(s) of said ticket(s)). In any case, if you do not comply with the above, we reserve the right to withhold and cancel tickets if we are not completely satisfied with the above and we will not be responsible if you are denied entry to the Event. You are responsible for keeping your ticket(s) secure and preventing anyone else from making unauthorized copies of them. The ticket has a unique QR code assigned to it and only the first person to present that unique QR code at the entrance to the Event will be admitted to the Event. We will not be liable to any ticket holder who is denied entry to the Event because more than one copy of the same ticket has been presented to request access to the Event.
You are responsible, before purchasing your tickets, for carefully reviewing all aspects of the Event, its restrictions, the date, prices, charges, location of the Event and seat and/or area selection. Unless specifically indicated in the paragraph titled “Cancelled and/or Postponed Events” of this Contract, no refund or exchange will be issued because it is your responsibility to review the status and information of the Event prior to the Event, no refund will be issued. any for loss, theft, destruction, errors in venue and/or Event selection, damaged tickets or under any other circumstances, except in the limited cases explicitly described in this Agreement. If the refund is appropriate, VRM's administrative fees and expenses will be deducted from the refund amount. The ticket(s) are not redeemable for cash or for services other than those included in the selected Event.
You must have a valid ticket to be eligible to enter the Event and must present your ticket for inspection at any time upon request of VRM staff. Failure to present this ticket when required may result in you being denied access to the Event or being escorted out of the Event. DELAYS. The Event begins promptly and latecomers may not be admitted until an intermission at the sole discretion of VRM staff.
The Event begins promptly and latecomers may not be admitted until an intermission at the sole discretion of VRM staff.
In order to facilitate the safety and comfort of everyone, we reserve the right to conduct security inspections of persons, clothing, bags and/or any other items upon entering and leaving the Event, to confiscate all items may cause danger or annoyance to other people or fail to comply with this Contract, with applicable legislation or interrupt the Event, including without limitation: alcohol, drugs, controlled substances, cameras, video and/or audio recording devices or equipment. , laser pointers, strobe lights, pyrotechnics, lighters, unopened cigarette packages, irritants (for example, artificial noisemakers), packages and containers and/or to refuse admission and/or refund the value of tickets if we have reasonable grounds to do so.
The ticket(s) purchased – grant you a revocable right and, therefore, admission to the Event may be refused for security reasons at the sole discretion of VRM, its staff, agents, officials or representatives. In the event that any attendee of the Event exhibits behavior that is considered inappropriate or fails to comply with the rules, we reserve the right of admission to the Event and, if applicable, they will be escorted out of the Event or even the establishment immediately and without the right to any refund. We reserve the right to refrain from processing any order received by You or to cancel any sale entered into between You and Us due to suspected fraud or if the ticket requested by You is not or becomes unavailable.
When an Event is canceled or postponed, We may, at Our sole and exclusive discretion, offer an exchange or refund. It is your responsibility to verify whether an Event for which you have purchased tickets through this website is canceled or postponed. If an Event is canceled or postponed, we will inform you through our Official Website or to the email provided by you, about the procedures to make an exchange of ticket(s) or to obtain a refund. Therefore, it is important that you provide us with your correct contact details at the time of purchasing ticket(s). Under no circumstances will We be liable for any travel or other expenses incurred by You or anyone else in connection with a canceled or postponed Event.
The following restrictions will apply to attendance at the Event and failure to comply with any of these may result in You being escorted from the Event: All persons attending the Event are expected to comply with appropriate standards of behavior and the person consider that you are behaving in a dangerous or unacceptable manner under applicable law or if deemed so by VRM or its staff, you will be denied access and/or expelled from the Event without the right to a refund.
VRM is the owner or authorized licensee of all content related to the promotion, advertising and purchase of tickets, as well as the content of the Official Website (including, without limitation, all graphics, text, images, photographs, videos, illustrations and design, selection and arrangement of these). Said content and the Official Website are protected by copyright and/or intellectual property rights and are protected by applicable legislation on copyright and/or intellectual property rights, both Mexican and international. By purchasing tickets or using the Official Website, you acknowledge that you do not acquire any ownership rights related to the aforementioned content or on the Official Website.
Any resale of ticket(s) is strictly prohibited. We reserve the right to cancel the ticket(s) if related to any fraudulent sale, without the right to a refund or any other payment. You acknowledge that, under applicable law, resale is punishable and the reseller(s) may be criminally prosecuted.
The ticket(s) cannot be used for any type of advertising and/or promotional purposes (including contests or sweepstakes) or resold for these purposes without prior written authorization. of VRM.
You agree not to record or transmit, or assist in the recording or transmission of, any description, report, image or reproduction of the Event. You agree that the Event for which you purchase ticket(s) is a public event, that your appearance and actions inside and outside the venue where the Event takes place are public, and that you have no expectation of privacy regarding with your actions or conduct at the Event. You grant us permission to use your name, image, likeness, acts, attitudes, performance, appearance, movements and statements in any live or recorded audio file, video, photographic display or other transmission, display, publication or reproduction made on the Event (whether before, during or after the performance or representation) for any purpose, in any manner, in any media or context now known or developed in the future, without further authorization or right to receive any remuneration for You or anyone acting on your behalf.
Under no circumstances will VRM, its affiliates, subsidiaries, companies belonging to its same economic group or other related entities or its directors, officers, administrators, agents, employees, sponsors, distributors, vendors, suppliers, representatives, partners and all other persons who acting on our behalf, will be liable for direct or indirect, incidental, special or consequential damages resulting from the purchase of tickets, attending the Events or the use or inability to use the Official Website, nor for the cost of the acquisition of substitute services, tickets or other products or as a consequence of any services, tickets and other products purchased or obtained or messages received or transactions carried out through the Official Website or derived from unauthorized access or alteration of your data transmissions, including , but not limited to, damages for loss of profits, use of data or other intangible property, even if we have been advised of the possibility of such damages. Despite all safety measures at the Event site, injuries may occur during the Event. By accepting the terms and conditions of this Agreement, you assume all risk and responsibility for all damages and/or losses of any nature suffered by you, including, without limitation, personal injury and loss of property incurred during or in relation to the Event. Furthermore, you waive the right to claim damages or take civil, criminal, administrative or any other action against VRM, its affiliates, subsidiaries, companies belonging to its same economic group and other related entities or its directors, officers, administrators, agents, employees, sponsors, distributors, vendors, suppliers, representatives, partners and all other persons acting on behalf of VRM, as a result of any cause arising before, during or after the Event. In the event that we are held liable by any Court for damages related to the sale of tickets or the use of the Official Website, your sole and exclusive remedy will be limited to the equivalent of USD $100.00 (One Hundred Dollars 00/100 Currency of Course legal in the United States of America) or its equivalent in national currency or – at your option – the reimbursement of the services or products paid by you to the responsible entity, provided that they were not foreseen. You waive your right to bring any claim or action related to these types of circumstances after six (6) months from the first appearance of the act, Event, condition or omission on which the claim or action is based.
You agree to indemnify and hold harmless VRM, its affiliates, subsidiaries, companies belonging to its same economic group and/or other related entities, its directors, employees, administrators, managers, employees, representatives and all other persons acting on our behalf from any type of complaint, claims, actions, damages or other demands, including without limitation the costs and expenses of litigation, such as attorneys' fees, arising out of or related to the purchase of tickets, the use of the Official Website and/or the content of this Agreement. If you purchase tickets through the Official Website, you are responsible for your publications on said site, the downloading of files, the distribution of information and the transmission of data from your computer system. You will be responsible if you cause damage to our Official Website or if someone uses your name to cause damage to our Official Website or damage to Us.
You acknowledge that there is a possibility that, subsequent to the execution of this Agreement, events or claims could arise that were unknown or unsuspected at the time this Agreement was executed, and that if you had known them, it would have materially affected your decision. to execute this Contract. You agree and accept that by virtue of this Agreement and the release of liability contained herein, you are assuming all risk against any unknown events and/or claims for future or unsuspected events. Although this Agreement is governed by and will be interpreted in accordance with Mexican laws and without any acceptance of the application or submission to any other law or jurisdiction, you acknowledge that you have been informed of the possible existence of rules, articles and/or provisions contained in laws, codes and/or regulations that state that: A release does not extend to claims that the creditor does not know or suspect to exist in his or her favor at the time of executing the release and that if known to him would have materially affected the agreement or arrangement with the debtor. However, and despite such rules, articles and/or provisions, this release of liability will constitute a full exoneration in accordance with its terms. You knowingly and voluntarily waive and desist from the application of any type of rule, articles and/or provision, as well as any other statute, law or rule of similar effect. You acknowledge that You are aware that currently unknown or unsuspected claims or facts in addition to or different from those You already know or believe to be true may arise in connection with the disclaimer contained in this Agreement. However, having had the opportunity to seek legal advice from an attorney of your choice, it is your intention, through this Agreement and specifically this clause, to release and hold harmless VRM, its affiliates, subsidiaries, companies belonging to its same economic group and/or other related entities, its directors, employees, administrators, managers, employees, representatives and all other persons acting on its behalf, from any claim that exists or could exist or that has existed between the parties. You acknowledge that you have had the opportunity to be advised by an attorney of your choice and that you understand and recognize the meaning and legal consequences of this release of liability and waiver of the application of any law, rule, article and/or provision that could invalidate or nullify the effects of this release of liability.
You and VRM are and will be independent contractors and neither party under this Agreement shall have any right, power or authority to act or create any obligation, express or implied, on behalf of the other.
You represent and warrant the following: (i) that You are over eighteen (18) years of age; (ii) that You have the right, power and authority to enter into and perform this Agreement; (iii) that You are not a reseller, dealer or major purchaser of tickets; (iv) that you will not use our Official Website or service for any unacceptable use; (v) you will not use our Official Website or services to violate any international, federal and/or local law or provision; and (vi) that you will only use our website or services to receive and consult information related to the purchase of ticket(s) and information about the Events.
Our service is provided “as is” without warranties of any kind. Use of the service is at your own risk. We make no warranty, express or implied, including, but not limited to: (a) any warranty of merchantability or fitness for a particular purpose; (b) that the Official Website or the service provided by us meets your needs; (c) that the Official Website is secure, uninterrupted, accessible, or error-free; and/or (d) that any information or products obtained through the Official Website are accurate, reliable, complete, or free of viruses or other malicious or destructive code. No recommendation or information obtained by You from Us, whether oral, written or electronic, in connection with the use of this Official Website shall consist of or imply any warranty not expressly stated in this Agreement.
No right, obligation or duty arising from this Agreement may be assigned or delegated by you. Any attempted transfer will be null and void and will have no effect.
In accordance with this Agreement, we will provide the following services: (a) Provide a list of Events for the purchase of tickets; (b) accept and process your online orders for tickets for the Event you wish to attend; and (c) provide you with an email confirmation of your transaction.
All trademarks or trade names are our property or are licensed to us unless otherwise noted. You agree that the reproduction of a purchased ticket will be used only by the purchaser of the ticket. No reproduction or alteration of ticket(s) may be sold to any third party. We reserve the right to carry out, to the extent permitted by law, all possible and permitted sanctions against any person who carries out the falsification and/or reproduction for sale, or the alteration of tickets for entry. to an Event without paying or illegally.
Each clause of this Contract is independent of each other, therefore, if any clause, in whole or in part, may lack legal force or be declared ineffective, void or non-existent for whatever reason, by a Court or competent authority, The remaining clauses will continue to have full force and effect.
The titles and sequential order of the sections or clauses contained in this Agreement are for convenience or reference only and will have no material or procedural effects for the interpretation of this Agreement.
This Agreement will be governed and construed in accordance with Mexican laws, without effect to any principles of conflict of laws. You agree that any legal or equivalent action arising out of or in connection with the terms of this Agreement will be brought only in Mexico and that any dispute arising out of or related in any way to this Agreement, the purchase of tickets, the Website Official or related sites will be resolved exclusively in accordance with the dispute resolution procedure established in this paragraph. The parties may resort to the conciliation procedure before the Federal Consumer Prosecutor's Office. If the parties cannot reach a solution through a conciliation procedure before the Federal Consumer Prosecutor's Office or decide not to carry out this procedure, all disputes arising from or related to the Contract will be resolved exclusively by the Arbitration Rules of the Arbitration Center of Mexico (CAM) by an arbitrator of Mexican nationality. The parties will attempt to reach an agreement on the arbitrator who will be appointed to resolve the dispute. However, if they do not reach an agreement within 30 (thirty) days following the date of receipt of the arbitration demand, a sole arbitrator will be appointed by the General Council of the CAM, this designation will be conclusive and binding for the parties. parts. The place where the arbitration will take place is Mexico. The language in the arbitration procedure will be Spanish. The applicable legislation will be the federal laws of Mexico. Any dispute submitted to arbitration under the provisions of this paragraph must be resolved strictly on an individual basis and no arbitration proceeding may proceed as a class action. You expressly waive your right to bring any claim or legal action against VRM and/or any of its owners, partners, subsidiaries, affiliates, companies belonging to the same economic group, franchisees and each of the employees of those persons or entities, directors, agents, contractors, licensees, permit holders and employees in any other jurisdiction or residence who may be claimed by reason of their current or future domicile, residence, place of employment or any other reason. The parties agree that the Courts of the city of Guadalajara, Jalisco, Mexico have exclusive jurisdiction to execute any action, dismiss or modify the awards issued by an arbitrator under the arbitration procedure mentioned in this paragraph. You hereby agree to submit to the jurisdiction and venue of such Courts to bring any action.
If you have any questions regarding the ticket purchasing process, we can provide support. To have access to this service you must contact our Call Center. We will try to respond to your questions in a timely manner, but we cannot guarantee that we will respond to your request within a certain time. Please note that all tickets are sold in good faith and we have taken all reasonable steps to prevent and discourage counterfeiting of tickets. If you have not printed your tickets directly from the email sent to you, nor collected them directly from the Event box office, we recommend that you contact us to verify if your ticket is valid.
If you require an invoice for the purchase of ticket(s), you must request it at our Call Center, where they will indicate the email to which you must send the following information: (i) full name, name or company name; (ii) Federal Taxpayer Registry (RFC); (iii) address; (iv) email; (v) order number; and (vi) date of attendance at the Event. The period for requesting an invoice will include, without extension, from the day of purchase until the last business day of the month that corresponds to the purchase, regardless of whether the Event has taken place in days or months after the date. shopping. As an exception to the indicated period, an invoice request is only applicable in subsequent month(s), in the case where the purchase of ticket(s) occurred during the last day of each month, in which case, you may request your invoice no later than the second business day of the month following the corresponding date of purchase of ticket(s). Once the billing information has been provided, you will receive the corresponding document within a period of no more than 72 (seventy-two) hours at the email address provided for this purpose. Only one invoice is issued per complete order, that is, for the total number of ticket(s) purchased, so it cannot be divided for any reason for billing purposes for each ticket. If you do not receive the invoice within the indicated period, you must contact Us through the email provided or by calling the telephone numbers of the Call Center, where one of our advisors will follow up on your request.
The privacy and security of your Personal Data is very important to Us. You can find more information about the treatment we give to your Personal Data and how to exercise your rights, by consulting our Privacy Notice at the following https://concertseries.vidanta.com/en/privacy-policy/